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Frequently Asked Questions

Do you service my area?

Rainbow Cleaning Service primary service New York and Miami Metro:

NY: Manhattan, Brooklyn and Queens

Miami: Miami Beach, Downtown Miami, Coral Gables, Bal Harbour, Sunny Isles, Aventura, Midtown Miami, Wynwood.

If we are not in your service area, just call and ask 347-304-1301. Many times, we can accommodate other areas based on jobs already scheduled close to your home.

What type of services do you offer?

  • Regularly scheduled housecleaning: weekly, biweekly, or monthly (every four weeks), triweekly.
  • One-time housecleaning: before or after a party; while recovering from surgery, injury or illness; etc.
  • Detail housecleaning: spring cleaning, zombie apocalypse cleanup, etc.
  • Make ready: moving in and moving out
  • Other: We can accommodate any type of clean. Just let us know what you need!

Do you bring the cleaning supplies and equipment?

Yes. We use eco-friendly cleaning supplies as much as possible, just provide us with a broom, mop and paper towels, or if you’d like us to bring everything we charge additionally $15 ( just choose as an extra in our Online Booking form If you have a special need, such as vacuum cleaner, ladder or unscented products, or want us to use your own supplies and equipment, just let us know.

How do I log in into my account?

Click the “My Account” link in the header (right corner) of any page at RainbowCleaning.Services.

Do I have to be home when you clean?

For a first-time cleaning, we recommend that you meet the professional maids at your home so you can show them around and watch the quality of their work. However, if you cannot be present, that is fine too. Feel free to leave instruction inside the apartment.

Most of our regular clients prefer to give us a key so we can clean when they are away. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

What time will you arrive?

Our cleaning crew will arrive within the two-hour time window specified by your online booking confirmation or Rainbow Cleaning Service representative.

Each of our cleaning teams handles approximately two to five jobs each day. The clients scheduled before you and traffic conditions can sometimes affect our arrival time. We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a special need regarding timing, please let us know. We will do our best to accommodate you.

What is 200% satisfaction guarantee?

If your cleaning is less than stellar, let us know within 48 hours. We will return to your home within seven days and Re-Clean any area you were not 100% satisfied with.

If you are still not 100% satisfied with your cleaning service, then one of our managers will visit your home for an inspection and refund your payment in full.

 

* The guarantee does not apply if the cleaning crew was hindered by other contractors performing work in the home, lack of running water or electricity, excessive clutter, etc.

What is your cancellation policy?

Rainbow Cleaning Service policies are designed to promote a reliable, consistent experience for our customers and staff alike.

While we know schedules can change quickly, rescheduling or skipping a cleaning service appointment with short notice causes great stress for our home cleaners. We want to eliminate as much stress for them so they can focus on their job – making our customers happy!

Therefore, fees apply when bookings are cancelled or rescheduled. Please provide at least 24 hours’ notice for all cancellations otherwise a $70.00 fee is applied.

How do I prepare for the cleaning?

First, mention your specific wants and needs while booking online or with Rainbow Cleaning Service representative. Go into detail. Give us instructions on handling pets, keys, alarms, or other specifics about your household. If you want us to pay extra attention to any area, make your requests at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

 

It is fine to give us a to-do list. Just include it while booking online, or email us before your appointment. That way, we will be sure to schedule enough time to take care of the tasks on your list. We are happy to address very specific items, even room by room.

 

A note on small items

 

Clutter is the No. 1 thing that slows us down. The truth is that knickknacks, however neatly arranged, are glorified clutter. Just because you treasure an object does not mean it is not clutter. An excess of items that are not used or moved frequently causes dust and grime to build up in that general area.

 

Closely related to clutter is outright mess. Our professional housecleaners are ready to start the dirty work as soon as they arrive at your home. But first, they have to pick up all the newspapers and magazines, Legos and pet toys, pins and pens, dishes and glasses, clothing and shoes strewn all over.

 

We do not mind picking up before we clean. After all, you are paying us for the extra time it takes to do it. But it is not the best use of your money.

 

When you spend a few minutes putting everything in its place, we can do the jobs you hate most, such as scrubbing the toilets and mopping the floors. Besides, by training little Tommy and Alayna to tidy up after themselves, you are instilling a life skill that will serve them well socially and professionally.

Will you send the same cleaning lady each time?

Definitely. A team that is familiar with your home can clean most efficiently and effectively. Of course, if a team member is unavailable at your appointment time, we will send a substitute to ensure you receive service.